Privacy Policy

Quantum AI FX we respects your privacy and is committed to protecting the personal information you provide when using our website, platform, applications, products, and services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Quantum AI FX, we may collect the following categories of information.

A. Personal Information

This may include:

Full name
Email address
Telephone/mobile number
Residential or correspondence address
Date of birth where required
Account and profile information
Information required for identity or eligibility verification
Communication preferences

We collect only information that is reasonably necessary for the relevant purpose.

B. Account Information

When you create or use an account, we may collect:

Username or account identifier
Login-related information
Account preferences
Transaction and account activity
Investment or trading-related information
Account status and history

C. Transaction Information

Where applicable, we may collect information relating to:

Deposits
Withdrawals
Transfers
Trading activity
Investment-plan selections
Transaction dates and amounts
Payment or transaction references

Payment information may be processed through third-party payment providers. We may not directly store complete payment-card information where the payment provider handles that information.

D. Technical Information

When you access our website or platform, we may automatically collect certain technical information, such as:

IP address
Browser type
Device type
Operating system
Language preferences
Website pages visited
Date and time of access
Referring website
General usage and interaction information
Error and diagnostic information

E. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

Keep you signed in.
Remember preferences.
Improve website functionality.
Understand website usage.
Improve security.
Analyze performance.
Provide relevant communications where legally permitted.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some functionality of the Services.

2. How We Use Your Information

Quantum AI FX may use personal information to:

Create and manage user accounts.
Provide requested Services.
Process transactions.
Communicate with users.
Provide customer support.
Verify account information where required.
Detect and prevent fraud or unauthorized activity.
Maintain platform security.
Monitor and improve system performance.
Analyze usage and improve our Services.
Send service-related notifications.
Meet legal, regulatory, accounting, and compliance requirements.
Enforce our Terms of Service and other policies.
Protect the rights, property, and security of Quantum AI FX and its users.

We will not use personal information for purposes incompatible with the purposes for which it was collected unless permitted or required by applicable law.

3. Legal Basis for Processing

Where applicable data-protection laws require a legal basis for processing personal information, we may rely on one or more of the following:

Your consent.
Performance of a contract or provision of requested Services.
Compliance with legal or regulatory obligations.
Legitimate business interests, where permitted by law.
Protection of vital interests.
Other lawful grounds permitted by applicable legislation.

4. Sharing of Information

We may share information with appropriate third parties when necessary to operate our Services or comply with legal requirements.

These may include:

Payment processors.
Technology and hosting providers.
Cybersecurity and fraud-prevention providers.
Trading or financial-technology service providers.
Customer-support providers.
Professional advisers.
Legal and regulatory authorities where required.
Auditors and compliance providers.
Other service providers acting on our behalf.

We do not sell personal information merely for the purpose of allowing unrelated third parties to use it for their own purposes.

Third parties receiving information may be required to maintain appropriate confidentiality and security protections.

5. KYC, AML and Compliance

Depending on the Services provided and applicable legal requirements, Quantum AI FX may need to conduct identity verification, fraud screening, anti-money-laundering (“AML”) checks, sanctions screening, or other compliance procedures.

Information collected for these purposes may be retained and processed for the period required by applicable law.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

Access controls.
Authentication mechanisms.
Encryption where appropriate.
Security monitoring.
System backups.
Employee or contractor access restrictions.
Incident-response procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing Services.
Maintaining account records.
Resolving disputes.
Preventing fraud.
Meeting legal and regulatory obligations.
Maintaining financial and transaction records.
Enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as permitted by law.

8. International Data Transfers

Depending on the location of our service providers and infrastructure, personal information may be processed or stored in countries other than your country of residence.

Where applicable law requires safeguards for international transfers, we will take appropriate steps to comply with those requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information in certain circumstances.
Request restriction of processing.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of certain personal information.
Lodge a complaint with an applicable data-protection authority.

These rights may be subject to legal exceptions and limitations.

To exercise an applicable privacy right, contact us using the information provided below.

10. Marketing Communications

Where permitted by law, we may send information about:

New products or Services.
Platform updates.
Company announcements.
Educational materials.
Promotional offers.

You may opt out of marketing communications by using the unsubscribe mechanism included in the communication or by contacting us.

You may continue to receive essential service-related communications even after opting out of marketing communications.

11. Children's Privacy

Our Services are not intended for individuals who are below the minimum legal age required to use the relevant financial or trading service.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites and Services

Our website or Services may contain links to third-party websites, applications, brokers, payment providers, or other services.

Those third parties operate under their own privacy policies and terms.

Quantum AI FX is not responsible for the privacy practices of third-party services that we do not control.

We encourage users to review the privacy policies of third-party services before providing personal information.

13. Automated Systems and Analytics

Quantum AI FX may use automated technologies, analytics tools, and algorithmic systems to operate, secure, monitor, and improve our Services.

Where applicable law provides rights concerning automated decision-making or profiling, you may have additional rights. Such rights will be handled in accordance with applicable law.

14. Cookies Management

You can generally manage or disable cookies through your browser settings.

Some cookies may be necessary for essential website functionality and cannot be disabled without affecting certain Services.

Where required by applicable law, we will provide appropriate cookie choices or consent mechanisms.

15. Data Breach and Security Incidents

If Quantum AI FX becomes aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and notify affected individuals or authorities where legally required.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements, or business practices.

The updated version will be published on our website with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.